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info@kigalicarrentals.com KN 5 Road, Remera Kigali - Rwanda +250 783 008 990
Rwanda Car Hire

Modify your car booking

Kigali car rentals is quite flexible when it comes to pick-up times, unlike the fact that you can’t show up late to catch a flight, With Kigali car rental booking, when you need to pick-up your rental car at the airport, make sure you leave a good gap between when your flight is supposed to arrive and the pick-up time.

Feel free to change the car rental pick up time up to two hours before scheduled time.

How to modify your booking on Rentcars.com

Simply send us an email with the same id used while confirming your booking, we will modify you booking details.

As soon as you confirm the changes, you’ll receive an email confirmation from us acknowledging the  modifications made and you rental car will be ready on the agreed date and time.

Eventually, if there are no available cars from that rental date or time or car category of choice, We might suggest for you the available options. You can get in touch with us by phone, email or describe the change you want to make using the Whats App contact listed on the website header.

Remember: Kigali car rentals doesn’t charge fees in order to modify your booking. However, when a change is made, there might be a price difference between the old and the new booking arising from the category of vehicle available on the chosen date. So, if we suggested a difference in the price, you already know why.

What to do if you don’t know when you’ll be able to pick up your rental car

If your trip was delayed or cancelled and you still don’t know when you’ll be able to pick-up your rental car, don’t worry.

Your car rental reservation can be pushed to a future date when you’re sure about the new dates. In that case, your current booking will be canceled and you’ll receive an email with a coupon in the same amount you have already paid. All you have to do is send us an email when you confirm you travel date.

For more detailed information about how this process works, get in touch! We’ll be happy to answer any questions.

How to cancel your car rental booking

To cancel your  car rental booking with us, the steps are very similar to the ones we have described before. Simply send us an email with the same email id used to confirm the reservation and request us to cancel the booking.

How to get a refund for an online payment booking

If you made a payment online payment online or through the wire transfer option and had to cancel your booking, the full amount will be refunded in the same payment method you have used before. For example, if you paid using your credit card, the refund will be made on the same credit card.

Please note that for bookings cancelled within one hour of pick-up time and date a 50% of the amount paid will be retained. Similarly, if you’re not able to pick-up the rental car nor cancel your booking, the retained amount will be equivalent to one day of your full reservation.

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